Naima Mwina Mwawasi

Naima’s professional qualities, skills and focus have been the founding blocks of Content CX Consulting.

Her determination to take risks, orientation towards results and persistence to achieving organizational excellence have driven not only the company’s business strategy but also defined the company’s culture. Naima, as the managing director, brings on board her 15-years of experience from the Emirates Airline’s customer service. Being versed in leadership management, problem resolution, decision-making skills as well as Monitoring and Evaluation of operational performance and initiating actions to strengthen results, Naima’s vision for the company is well defined.

As the Managing Director, Naima is responsible for the successful implementation of the company policy, building and maintaining an efficient system of management, developing strategic plans as well as assuming the full accountability for the board for all the company’s operations. Naima has a Global MBA in International Business from London School of Business and Finance (LSBF) and holds a Bachelor and Associate Degree in Business Administration from California Miramar University. She has been recognized for her professional excellence in various fronts that have earned her several appreciations and awards locally and internationally.

Naima is a member of Institute of Customer Experience (ICX), a professional body for Customer Service in Kenya which acts as a benchmark for individuals and organisations that wish to deliver world-class customer experiences.