1. Benchmarking and performance evaluation
We benchmark against global sector standards by taking stock of where your company is, to enable you set attainable targets. It is a mechanism for managers to confirm the effectiveness of their strategies and employee performance against customers’ needs. At Content CX, we help you benchmark customer service against global sector-specific standards thus minimizing wastage of resources. We benchmark for productivity, quality, and living up to company values and product or service effectiveness.