Standards for Excellence!



We offer customer service related solutions and fresh ideas through comprehensive consulting services. We analyze your current culture and formulate vital solutions for building your ideal organization.

  • Designing and improving customer’s voice
  • Best Practices in Customer Care
  • Predictive analytics and ROI modeling
  • Customer experience design and strategy
  • Customer experience measurement tools and analysis
  • Staff engagement
  • Mystery shopping
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Customer Service Training & Learning

Through our world-class customer service training and learning programs, we build exceptional customer service staff and teams and help increase customer loyalty. As a NITA certified organization, we offer short courses and customized training workshops on customer service on:

  • Complaint resolution
  • Service-based selling – Cross and Up selling
  • Building customer loyalty, customer acquisition and retention
  • Emotional Intelligence
  • Managing customer expectations
  • Brand representation
  • Exceptional Communication Skills
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Monitoring & Evaluation (M&E) and Measurement

We conduct surveys and provide you with detailed reports, analyzed data and recommendations for your customer experience improvements.

  • Bench-marking and performance evaluation
  • Employee Surveys, In- depth Interviews and Focus
  • Measurement of the service performance
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Content CX Consulting offers customer service consultancy to organizations and business ventures, both in the private and public sector. We are a reputable consulting firm passionate about Service Excellence, committed towards helping our clients.