Standards for Excellence!

our SERVICES

Consulting

We offer customer service related solutions and fresh ideas through comprehensive consulting services. We analyze your current culture and formulate vital solutions for building your ideal organization.

  • Designing and improving customer’s voice
  • Best Practices in Customer Care
  • Predictive analytics and ROI modeling
  • Customer experience design and strategy
  • Customer experience measurement tools and analysis
  • Staff engagement
  • Mystery shopping
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Customer Service Training & Learning

Through our world-class customer service training and learning programs, we build exceptional customer service staff and teams and help increase customer loyalty. As a NITA certified organization, we offer short courses and customized training workshops on customer service on:

  • Complaint resolution
  • Service-based selling – Cross and Up selling
  • Building customer loyalty, customer acquisition and retention
  • Emotional Intelligence
  • Managing customer expectations
  • Brand representation
  • Exceptional Communication Skills
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Monitoring & Evaluation (M&E) and Measurement

We conduct surveys and provide you with detailed reports, analyzed data and recommendations for your customer experience improvements.

  • Bench-marking and performance evaluation
  • Employee Surveys, In- depth Interviews and Focus
  • Measurement of the service performance
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Content CX Consulting offers customer service consultancy to organizations and business ventures, both in the private and public sector. We are a reputable consulting firm passionate about Service Excellence, committed towards helping our clients.

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